Refund & Return Policy

At Bela Fils Jewelry, your satisfaction is important to us. We aim to ensure you are happy with every purchase. Please read our policy carefully before placing an order.

Returns

We accept returns within **7–14 days of delivery** for eligible items. To qualify for a return:

* Items must be unused and in original condition
* Items must be returned in original packaging
* Proof of purchase is required

For hygiene reasons, certain items such as earrings may not be eligible for return unless defective or damaged.

 Non-Returnable Items

The following items cannot be returned:

* Sale or discounted items (unless faulty)
* Gift cards
* Items marked as final sale

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed back to your original payment method within **5–10 business days**.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within **48 hours of delivery** with clear photos. We will offer a replacement or full refund depending on the situation.

Late or Missing Refunds

If you haven’t received your refund yet:

* Check your bank account again
* Contact your bank or payment provider (processing may take time)
* If still unresolved, contact us for support

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us immediately after delivery.

 Return Shipping

Customers are responsible for return shipping costs unless the item received is faulty or incorrect.

 Contact Us

If you have any questions about refunds or returns, please contact our support team via the contact page.

Thank you for shopping with Bela Fils Jewelry